Privacy Policy

1. Introduction

BillBox is committed to protecting your privacy and complying with data protection regulations, including the General Data Protection Regulation (GDPR) and Spain's Organic Law on Data Protection (LOPDGDD). This Privacy Policy describes how we collect, use, share, and protect your personal information.

2. Information We Collect

We may collect the following types of personal data:

  • Personal details (name, email address, phone number, billing address).
  • Uploaded documents (e.g., utility bills, insurance contracts, telecom plans).
  • Usage data (pages visited, time on page, actions taken).
  • Communication data (support messages, interactions via email or chat).
  • Device and browser information, including cookies and IP address.

3. Purpose and Legal Basis for Processing

Your data is processed for the following purposes:

  • Delivering our core service: comparing bills, identifying savings, negotiating offers, and automating switches.
  • Maintaining service functionality, performance, and security.
  • Sending service updates and relevant communications (based on legitimate interest or consent).
  • Compliance with legal obligations.

4. Data Sharing and Third Parties

We do not sell your personal data. However, your data may be shared with:

  • Service providers involved in executing our services (e.g., energy/insurance partners, negotiation bots).
  • Hosting providers, email platforms, analytics and user feedback tools.
  • Legal authorities or regulators, when required.

All third parties are bound by strict confidentiality and data protection agreements.

5. International Transfers

Some of our providers may be located outside the European Economic Area (EEA). In such cases, data is transferred only to countries with adequate protection or under appropriate safeguards (e.g., Standard Contractual Clauses).

6. Data Retention

Your personal data is stored only as long as necessary for the purpose for which it was collected or to comply with legal obligations. Typically, uploaded bills are retained for up to 12 months unless you request earlier deletion.

7. Your Rights

You have the right to:

  • Access your data.
  • Request correction or deletion.
  • Object to processing or request restriction.
  • Port your data.
  • Withdraw consent at any time.

Requests can be sent to: [email protected]

8. Data Security

We implement technical and organizational measures to protect your personal data, including encryption, access controls, regular audits, and secure hosting.

9. Cookies and Tracking Technologies

We use essential cookies to enable our service and analytical cookies to understand user behavior. You can manage your cookie preferences via your browser settings or cookie banner.

10. Minors

Our platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors.

11. Policy Updates

We may update this policy from time to time to reflect service changes or legal updates. We will notify users of major changes via the platform or email.

12. Contact

For questions or complaints regarding your data, please contact us at [email protected].